An AI chat helper for your website
A friendly helper on your website that answers customer questions from your own information, day and night, and passes anything it can't answer to you.
What is it?
An AI chatbot is a chat window on your website that answers visitors' questions using information you provide: your services, prices, opening hours and policies. It's set up to stick to your information and hand over to a person when it should.
What problem does it solve?
The same questions arrive again and again, often outside working hours. Customers who can't get a quick answer may simply go elsewhere.
Who is it useful for?
- ✓Businesses answering the same customer questions every day
- ✓Anyone whose customers visit the website out of hours
- ✓Businesses wanting to qualify enquiries before a call
What does the automation actually do?
- ✓Answers common questions from your own information
- ✓Collects details from people who want a quote or a call back
- ✓Hands anything it can't answer to you, rather than making something up
- ✓Is written in a tone that matches your business
What can it connect to?
Your existing website, your email for handovers, and your customer list or spreadsheet for saving enquiries.
What does it involve?
The same simple steps for every job, with no jargon and no surprises.
- 1A quick chat
You tell me what's slowing you down, then show me on a short video call. About 10 minutes, no technical knowledge needed.
- 2A fixed quote
Within 2 working days you get a fixed price, a ceiling it can never go above, and a simple picture of the idea.
- 3Deposit, then the build
Quick fixes need no deposit. Automations need a 50% deposit to start. System builds are paid per stage, before each stage begins.
- 4Built and tested
I build it and test it on a working copy, never your live system.
- 5You see it working
I show you it working on a video call. You pay the balance once you're happy, then the files and guide are yours.
What I'll need from you
- ✓Access to add it to your website
- ✓The questions customers ask most, and your answers
- ✓Where enquiries should be sent
- ✓How you'd like it to sound
What happens after it's built?
Every automation comes with 30 days of free fixes (60 days on system builds) and a plain-English guide. After that, an optional monthly support plan covers quick fixes and genuine faults: Automation Cover from £15 a month, Bot Cover from £25 and System Cover from £45, with larger systems priced individually. I aim to reply within 2 working days. Bigger problems, or issues caused by how the system is being used, are quoted separately. Without a plan, support is £60 an hour in 30-minute blocks.
Your files stay yours. I handle any personal data as your data processor: only what the job needs, deleted when we're done. How I handle your data
Questions people ask about this
Will it make things up?
It's set up to answer only from the information you provide, and to hand over to you when it isn't sure.
Are there ongoing costs?
Usually a small monthly fee to the chat service it runs on, which you pay directly. Bot Cover support is optional, from £25 a month.
Can I update what it knows?
Yes. When your prices or opening hours change, the information can be updated.
Does it store customers' details?
Only what's needed to pass enquiries to you, handled in line with your privacy notice.
Could this work for your business?
Tell me what's slowing you down. It's free to ask, there's no obligation, and you'll get a fixed price with a ceiling it can never go above.