Booking and appointment reminder automation
Customers book online, it goes straight in your diary, and they get a reminder the day before. Fewer people forget, and you stop texting reminders between appointments.
What is it?
Booking automation connects online booking to your diary and sends automatic reminders, so appointments are confirmed without anyone chasing them. Cancelled slots can be offered to a waiting list.
What problem does it solve?
Missed appointments cost time and money, and sending reminders by hand eats into the working day. Bookings taken by phone or message also have to be copied into a diary.
Who is it useful for?
- ✓Salons, therapists, clinics, trainers and tutors
- ✓Tradespeople who book site visits
- ✓Any business that loses money when people don't turn up
What does the automation actually do?
- ✓Lets customers book online, straight into your diary
- ✓Sends a reminder the day before, with an easy way to confirm or cancel
- ✓Offers cancelled slots to people on a waiting list
- ✓Keeps a simple record of who booked, came or cancelled
What can it connect to?
Many popular booking tools, Google or Outlook calendars, email and text messages, joined up where needed with tools like Zapier or Make.
What does it involve?
The same simple steps for every job, with no jargon and no surprises.
- 1A quick chat
You tell me what's slowing you down, then show me on a short video call. About 10 minutes, no technical knowledge needed.
- 2A fixed quote
Within 2 working days you get a fixed price, a ceiling it can never go above, and a simple picture of the idea.
- 3Deposit, then the build
Quick fixes need no deposit. Automations need a 50% deposit to start. System builds are paid per stage, before each stage begins.
- 4Built and tested
I build it and test it on a working copy, never your live system.
- 5You see it working
I show you it working on a video call. You pay the balance once you're happy, then the files and guide are yours.
What I'll need from you
- ✓How bookings are taken now
- ✓Which diary or booking system you use
- ✓When reminders should go out, and what they should say
- ✓Whether you'd like a waiting list
What happens after it's built?
Every automation comes with 30 days of free fixes (60 days on system builds) and a plain-English guide. After that, an optional monthly support plan covers quick fixes and genuine faults: Automation Cover from £15 a month, Bot Cover from £25 and System Cover from £45, with larger systems priced individually. I aim to reply within 2 working days. Bigger problems, or issues caused by how the system is being used, are quoted separately. Without a plan, support is £60 an hour in 30-minute blocks.
Your files stay yours. I handle any personal data as your data processor: only what the job needs, deleted when we're done. How I handle your data
Questions people ask about this
Do I have to change my booking system?
Not necessarily. Many booking tools can be connected as they are. I check yours on our call.
Can reminders be sent by text?
Often, yes. Text messages usually carry a small cost from the texting service, which I explain in your quote.
What if someone cancels at the last minute?
The slot can be offered straight away to people on your waiting list.
Will it work for home visits as well as appointments?
Yes. The same idea works for site visits, call-outs and consultations.
Could this work for your business?
Tell me what's slowing you down. It's free to ask, there's no obligation, and you'll get a fixed price with a ceiling it can never go above.